Refund Eligibility

If CruzeTVX is not right for you, you may request a refund within 7 days of your initial purchase. This applies to first-time subscriptions only.

Refunds are issued for the unused portion of your subscription. The days you have already had access to the service are deducted from the amount returned — you are refunded what you did not use, not what you did.

How the Deduction Is Calculated

Days already used are charged at the plan's standard list price — not at any promotional or sale price you may have paid. A discount reduces the cost of a full subscription term; it does not reduce the value of the days you have already watched.

For this calculation one month is treated as 30 days. The daily rate for each plan is therefore:

Worked example

Say you buy the 24 Months · TV + Mobile App plan during the Diwali Sale for A$289 (list price A$479), then request a refund after 3 days:

• Daily rate at the list price: A$479 ÷ 720 days = A$0.67 per day
• Usage for 3 days: A$0.67 × 3 = A$2.01
• Refund: A$289 − A$2.01 = A$286.99

Any transaction or payment-processing fees charged by your bank or payment provider are not refundable by us.

Trials and Bonus Months

The 3-day trial is a one-off A$5 charge for 3 days of access. It is sold as a taster rather than a subscription — the point of it is to try the service before committing — so the charge is not refundable once the trial has started. That limit is stated wherever the trial is sold, not only here.

Free bonus months are a promotional extra and do not change the daily rate above, which is always based on the plan's list price over its paid term. For example, the 6 Months plan with 1 bonus month is still charged at its paid-term daily rate, not spread across the longer total.

How to Request a Refund

To request a refund, please contact our support team through the Contact Page. Include your account email address and the reason for your refund request. Our team will review your request and respond within 48 hours.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• The subscription has been active for more than 7 days
• The account has been used to make repeated refund requests
• The account was terminated due to a violation of our Terms of Service
• Renewal charges for existing subscribers who did not cancel before the billing date
• Extra device logins and other add-ons purchased alongside a subscription
• The 3-day trial — its A$5 charge is non-refundable once the trial has started

Cancellation Policy

There is nothing to cancel to stop future billing. Every plan is a single up-front payment for its full term — nothing is charged when that term ends, and we do not hold a payment method to charge again. Your access simply runs to the end of the term you paid for, including any bonus months, and stops there unless you choose to renew.

If you want to stop using CruzeTVX before your term is up, you can at any time — and if you are still inside the 7-day window described above, contact support to request a refund of the unused portion.

Processing Time

Approved refunds are typically processed within 5 to 10 business days. The refund will be credited to your original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Contact Us

For any questions about our refund or cancellation policy, please reach out through our Contact Page. Our support team is happy to assist you.

Last Updated: September 2026